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Below you will find the Return Goods Authorization that needs to be filled out in order to process your return. You will need Adobe Acrobat to download this form. Below are instructions for downloading Adobe Acrobat, and the form.
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| Step 1. Downloading Adobe Acrobat |
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| In order to view/edit this form you will need Adobe Acrobat Reader. If you already have Acrobat, skip to Step 2. Otherwise, click on the "Get Acrobat Reader" graphic above and follow the directions provided. |
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| Step 2. Downloading Return Goods Authorization |
Click on the Return Goods Authorization link below and Adobe Acrobat will launch a new web browser to display the form.
Print this form out and fill in the appropriate blanks. |
| Return Goods Authorization |
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| Step 3. Faxing Back Forms |
Fax your completed form to our corporate headquarters at 417-866-8780. A Customer Service Representative will contact you promptly.
Questions? Call 1-800-417-3607 for assistance.
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| Merchandise Policy |
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A. Stock Merchandise
Goods purchased from Johnston Companies cannot be returned without our authorization and must be in good, full package quantities, re-saleable condition (free of damages, defects, scratches, markings, etchings, etc.), and must include original packaging, literature, and acccessories. Requests must be made within 14 days of the original invoice date. Unless the merchandise was shipped by Johnston Companies in error, all transportation charges covering the return must be freight prepaid and are the responsibility of the customer. When requesting return authorization, please provide all information specified on the Return on Goods Authorization form. Always include a copy of your invoice or packing slip. Re-stocking charges may apply. |
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B. Non-Stock Merchandise
Errors in ordering special or made to order products are non-returnable. |
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